Open Heart 925 Sterling Silver Necklace

1. Royal Mail Standard Delivery 3 - 5 Working Days - Orders over £190 will require a signature.

   £4.95

2. Express Royal Mail Tracked 2 - 3 working days - Orders over £190 will require a signature.

   £7.95

3. NEXT DAY Royal Mail Special Delivery - Order by 2pm

   £9.95

International

For International delivery rates please head to our Delivery page

*Please note any products ordered using our international delivery may be subject to taxes, fees, customs duty, levies, or other charges. These charges are beyond our control, and we are sadly unable to advise the amounts that they may be. The recipient of the goods will be responsible for any charges that may be applied and so we would recommend reviewing the destination countries policies prior to placing your order.

Returns

We do not offer refunds on personalised engraved products, as these are made specifically to your requirements. Size exchanges are available for the same elasticated product only and cannot be exchanged for a different item, design, or style. Please check your personalisation details carefully before ordering. If your item arrives faulty or damaged, please contact us and we will be happy to assist

Keep Your Jewellery Sparkling!

• Clean your jewellery with a polish cloth before putting away.
• Don't let your jewellery get tangled, tarnished and forgotten.
• It is best to store your jewellery in a dry place such as a jewellery box.
• Please note we do not recommend using our packaging box for long-term storage.
• We recommend storing same metals together – mixing your metals in your jewellery box can lead to tarnish.
• We advise against using silver dips as they contain harsh chemicals.
• Keep your silver jewellery sparkling with the Annie Haak Polishing Cloth. It is reusable and designed to last, so it can be used again and again. Click to buy here.

Sterling silver is a precious metal and will tarnish over time as natural gases in the atmosphere react with the surface of the silver. High levels of humidity will increase the rate at which silver will tarnish.

For more tips and information head to our Jewellery Care page.

Repairs, Restring & Shine

We offer a repairs and restringing service for jewellery needing some TLC.

• Warranty: Annie Haak and NU & MII jewellery includes a 12‑month warranty (woven/friendship jewellery: 6 months) from the purchase date.
• Items must be returned to qualify for a free repair or replacement along with proof of purchase/original order number.
• Without proof of purchase, repairs will incur a charge.
• Warranty does not cover lost or stolen items, tarnishing, general wear and tear, or stretching.
• Items outside warranty will incur a repair fee. 

For more information head to ourRepairspage.